Privacy Policy for G Roll-Offs Dumpster Rentals in Cedar City

1. Who We Are

This website and the services described herein are operated by G Roll-Offs Dumpster Rentals LLC ("G Roll-Offs," "we," "us," or "our"), a limited liability company organized under the laws of the State of Utah.

This Privacy Policy explains how we collect, use, protect, share, and disclose your information when you visit our website, request services, book online, communicate with us by phone, email, or SMS, or otherwise interact with G Roll-Offs Dumpster Rentals LLC.

By using our website or providing your contact information, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

a. Information You Provide Directly

We collect personal information you voluntarily submit, including:

• Full name.
• Phone number, including mobile and/or landline.
• Email address.
• Mailing, billing, or service address.
• Dumpster size, concrete washout needs, project type, material type, placement notes, delivery details, pickup details, and job-site instructions.
• Billing and payment information when applicable.
• Any other information you choose to share with us.

b. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate geolocation.
• Browser type, version, and language.
• Device type, operating system, and screen resolution.
• Pages visited, time spent, and click activity.
• Referral source and advertising campaign data.
• Cookies and similar tracking identifiers. See Section 6.

c. Information from Third Parties

We may receive information about you from:

• Call tracking and CRM platforms.
• Lead generation or referral partners.
• Advertising platforms such as Google Ads and Meta/Facebook Ads.
• Analytics providers such as Google Analytics.

3. How We Use Your Information

We use your information to:

• Respond to inquiries, quote requests, and customer service questions.
• Schedule, dispatch, deliver, pick up, and complete roll-off dumpster and concrete washout services.
• Send appointment confirmations, delivery updates, pickup updates, and job-related communications.
• Send billing, invoicing, payment, overage, extra dump, and account-related communications.
• Request post-job feedback and reviews.
• Improve our website, services, booking process, and operations.
• Measure and improve advertising and marketing performance.
• Comply with legal, regulatory, accounting, and tax obligations.
• Protect against fraud, abuse, and security threats.

We do not sell your personal information.

4. SMS / Text Message Communications - A2P 10DLC Compliance

This section governs all SMS and text message communications between you and G Roll-Offs and is provided to comply with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and A2P 10DLC carrier requirements.

a. Consent

By providing your mobile phone number to G Roll-Offs through our website forms, booking portal, by calling or texting us, or by checking the SMS consent box on any of our forms, you expressly consent to receive SMS / text messages from G Roll-Offs at the mobile number you provided.

Consent is not a condition of purchase. You may receive our services without consenting to SMS communications by contacting us through phone or email instead.

b. Types of Messages You May Receive

G Roll-Offs sends the following categories of SMS messages:

• Conversational / Customer Service: Replies to inquiries, quote follow-ups, scheduling questions, and direct customer service conversations.
• Transactional: Appointment confirmations, dispatch and arrival updates, delivery status, pickup status, and billing or invoice notifications.
• Missed-Call Text-Back: An automated reply if you call our number and we are unable to answer.
• Post-Service: Review requests, satisfaction follow-ups, and service completion confirmations.
• Promotional / Marketing: Occasional promotional offers, seasonal availability, or service updates, sent only to customers who have separately opted in to marketing messages.

c. Message Frequency

Message frequency varies based on your interactions with us. You may receive multiple messages per day during an active quote, booking, delivery, pickup, or service process, and few or no messages outside of active service periods.

d. Message and Data Rates

Message and data rates may apply. Standard messaging rates from your wireless carrier will apply to all SMS messages you send and receive. G Roll-Offs is not responsible for any charges imposed by your carrier.

e. Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to the technical limitations of mobile carriers, and G Roll-Offs does not guarantee that any message will be delivered or delivered on time.

f. Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After replying STOP, you will receive a single confirmation message acknowledging that you have been unsubscribed, and you will not receive any further SMS messages from us unless you re-subscribe.

To re-subscribe, reply START or UNSTOP to our number, or contact us directly to request that we resume messaging.

g. Help Instructions

For help or assistance, reply HELP to any text message from us, or contact us directly at: grolloffs@gmail.com or (435) 263-1565.

h. Privacy of SMS Data

We do not sell, rent, share, or disclose your mobile phone number, SMS opt-in status, or SMS message content to any third parties for their own marketing purposes. Mobile information is used only for the purposes described in this Privacy Policy and only shared with service providers who help us deliver SMS messages on our behalf, such as our SMS platform vendor, CRM, and call tracking provider. These providers are contractually required to safeguard your information and may not use it for any other purpose.

i. Eligibility

You must be at least 18 years old and the account holder, or have the account holder's permission, to opt in to SMS communications from G Roll-Offs.

5. Phone Call Communications

By providing your phone number, you consent to receive phone calls from G Roll-Offs related to your inquiry, quote, scheduled service, delivery, pickup, invoice, or account. Calls may be recorded for quality, training, and dispatch purposes where permitted by law. You may opt out of non-essential phone communications at any time by notifying us at grolloffs@gmail.com or (435) 263-1565.

6. Cookies and Tracking Technologies

We use cookies, pixels, web beacons, and similar tracking technologies to:

• Maintain website functionality and session state.
• Analyze traffic patterns and user behavior.
• Measure and optimize advertising performance.
• Improve user experience.

You may control cookies through your browser settings or device controls. Disabling cookies may impair certain website features.

7. Analytics and Advertising

We use third-party analytics, call tracking, and advertising services to understand demand and improve marketing performance, including but not limited to:

• Google Analytics.
• Google Ads, including conversion tracking.
• Meta / Facebook Ads.
• Call tracking software.
• CRM and marketing automation platforms.

These services may collect information about your interactions with our website and ads across other websites. You can learn more and opt out of interest-based advertising at:

• Google Ads Settings
• Network Advertising Initiative
• Digital Advertising Alliance

8. Data Sharing and Disclosure

We share information only as necessary with:

• Service providers and vendors: CRM, SMS platforms, call tracking providers, booking platforms, payment processors, hosting providers, analytics services, and other vendors that help us operate our business.
• Legal and regulatory authorities: When required by law, subpoena, court order, or to protect our rights, property, or safety.
• Successors: In connection with a merger, acquisition, sale of assets, or similar business transaction.

All vendors handling personal information are contractually required to safeguard it and use it only for the purposes we authorize.

As stated in Section 4(h), mobile phone numbers and SMS opt-in data are never shared with third parties for their own marketing purposes.

9. Data Retention

We retain personal information only as long as reasonably necessary to:

• Provide requested services.
• Maintain business, job, rental, disposal, and accounting records.
• Comply with legal, tax, and regulatory obligations.
• Resolve disputes and enforce our agreements.

You may request deletion of your information at any time, subject to our legal retention obligations, by contacting grolloffs@gmail.com.

10. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Withdraw consent for marketing or SMS communications.
• Opt out of the sale or sharing of personal information. We do not sell, but advertising cookies may constitute "sharing" under California law.
• Receive a copy of your information in a portable format.

California Residents (CCPA / CPRA): California residents have the right to opt out of the "sale" or "sharing" of personal information, including for cross-context behavioral advertising. Although we do not sell personal information for monetary value, our use of advertising cookies such as Google Ads and Meta Ads may be considered "sharing" under California law. To opt out, email grolloffs@gmail.com with the subject line "Do Not Sell or Share My Personal Information."

To exercise any of these rights, contact us at grolloffs@gmail.com. We will respond within the timeframe required by applicable law.

11. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

12. Children's Information

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. SMS communications are restricted to individuals 18 years of age or older. If you believe a child has provided us with personal information, please contact us at grolloffs@gmail.com and we will delete it.

13. Third-Party Links and Embedded Content

Our website may contain links to or embedded content from third-party websites and services, including our booking portal, maps, reviews, payment processors, and advertising or analytics tools. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party site you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice. Your continued use of our website or services after such changes constitutes acceptance of the updated policy.